Privacy Policy

1. Introduction

Welcome to kepo88's Privacy Policy. This document explains how kepo88 ("we," "us," or "our") collects, uses, stores, and protects personal information from users ("you" or "your") of our online gaming platform accessible at kepo88.cam and associated services.

kepo88 is committed to protecting your privacy and ensuring the security of your personal data. We comply with international data protection standards and best practices for online gaming operators serving Indonesian residents. By using kepo88 services, you consent to the collection and use of your information as described in this Privacy Policy.

This Privacy Policy should be read in conjunction with our Terms and Conditions and Responsible Gaming Policy. If you have questions about how we handle your personal information, please contact our customer support team at any time.

2. Information We Collect

kepo88 collects various types of information to provide, maintain, and improve our services. The information we collect includes:

2.1 Information You Provide Directly

• Account Registration Data: Full legal name, date of birth, gender, residential address, email address, mobile phone number, and chosen username and password.
• Identity Verification Documents: Government-issued identification such as KTP (Indonesian National ID Card) or passport, proof of address documents, and selfie photographs for identity confirmation.
• Financial Information: Bank account details (BCA, BRI, BNI, Mandiri, or other Indonesian banks), e-wallet account information (OVO, DANA, GoPay), transaction history, deposit and withdrawal records.
• Communication Records: Any information you provide when contacting customer support via live chat, email, WhatsApp, or phone, including support tickets and correspondence.
• Voluntary Information: Survey responses, feedback forms, promotional preferences, and any other information you choose to provide.

2.2 Information Collected Automatically

• Device Information: IP address, browser type and version, operating system, device type (mobile, tablet, desktop), screen resolution, and device identifiers.
• Usage Data: Pages visited, games played, bets placed, time spent on site, navigation paths, referral sources, and feature usage patterns.
• Location Data: General geographic location derived from IP address to ensure compliance with regional restrictions and to provide localized services.
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar tracking technologies as detailed in Section 6 of this policy.

2.3 Information from Third Parties

• Payment Processors: Transaction verification and processing information from banks and payment service providers.
• Identity Verification Services: Verification results from third-party KYC (Know Your Customer) service providers.
• Fraud Prevention Services: Risk assessment data from fraud detection and prevention partners.

3. How We Use Your Information

kepo88 uses the collected information for the following purposes:

3.1 Service Provision and Account Management

• Creating and maintaining your kepo88 account
• Processing deposits, withdrawals, and other financial transactions
• Providing access to gaming products and betting markets
• Managing bonuses, promotions, and VIP rewards
• Communicating account-related information and service updates

3.2 Legal and Regulatory Compliance

• Verifying your identity and age (21+ requirement)
• Complying with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
• Preventing fraud, money laundering, and other illegal activities
• Responding to legal requests from law enforcement or regulatory authorities
• Maintaining records as required by applicable gaming laws

3.3 Security and Fraud Prevention

• Detecting and preventing unauthorized access to accounts
• Identifying suspicious betting patterns or account activity
• Protecting against cheating, collusion, and bonus abuse
• Monitoring transactions for fraudulent or illegal activity
• Enforcing our Terms and Conditions

3.4 Service Improvement and Personalization

• Analyzing usage patterns to improve platform performance
• Personalizing content, game recommendations, and promotional offers
• Conducting market research and customer satisfaction surveys
• Testing new features and optimizing user experience
• Providing customer support tailored to your needs

3.5 Marketing and Communications

• Sending promotional offers, bonuses, and special announcements (with your consent)
• Notifying you about new games, features, and platform updates
• Providing personalized marketing based on your gaming preferences
• Conducting promotional campaigns and competitions

4. Data Sharing and Disclosure

kepo88 does not sell your personal information to third parties. However, we may share your information in the following limited circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who assist in operating our platform, including payment processors (Indonesian banks and e-wallet providers), identity verification services, fraud prevention partners, cloud hosting providers, customer support platforms, and marketing service providers. These partners are contractually obligated to maintain confidentiality and use your information only for the purposes we specify.

4.2 Legal Requirements

We may disclose your information when required by law, such as in response to subpoenas, court orders, or legal processes; to comply with anti-money laundering and gaming regulations; to protect our rights, property, or safety; to investigate fraud or security breaches; or when we believe disclosure is necessary to prevent harm.

4.3 Business Transfers

In the event of a merger, acquisition, bankruptcy, or sale of assets, your personal information may be transferred to the acquiring entity. You will be notified of any such change in ownership or control of your personal data.

4.4 With Your Consent

We may share your information with other parties when you have given explicit consent, such as when participating in joint promotions or when you authorize us to share information with specific partners.

5. Data Security Measures

kepo88 implements comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

• Encryption: All data transmissions are secured using 256-bit SSL (Secure Socket Layer) encryption technology, the same standard used by major banks.
• Secure Servers: Your data is stored on secure servers located in facilities with 24/7 physical security, fire protection, and redundant power supplies.
• Access Controls: Strict access controls ensure that only authorized personnel with legitimate business needs can access your personal information.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential risks.
• Employee Training: All kepo88 employees receive training on data protection and privacy best practices.
• Fraud Monitoring: Advanced fraud detection systems monitor account activity for suspicious patterns and unauthorized access attempts.

While we take extensive measures to protect your data, no system is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately of any suspected unauthorized access.

6. Cookies and Tracking Technologies

kepo88 uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and improve site functionality.

6.1 Types of Cookies We Use

• Essential Cookies: Required for basic site functionality, account login, and security. These cannot be disabled.
• Performance Cookies: Collect information about how you use the site to help us improve performance and user experience.
• Functional Cookies: Remember your preferences, language settings, and customization choices.
• Marketing Cookies: Track your activity to deliver relevant advertisements and promotional offers (used with your consent).

6.2 Managing Cookies

You can control cookie settings through your browser preferences. Note that disabling certain cookies may limit your ability to use some features of the kepo88 platform. Most browsers accept cookies automatically but allow you to change settings to refuse cookies or alert you when cookies are being sent.

7. Your Privacy Rights

As a kepo88 user, you have the following rights regarding your personal information:

• Right to Access: You can request a copy of all personal information we hold about you.
• Right to Correction: You can update or correct inaccurate personal information through your account settings or by contacting support.
• Right to Deletion: You can request deletion of your personal data, subject to legal and regulatory retention requirements.
• Right to Restrict Processing: You can request that we limit how we use your information in certain circumstances.
• Right to Data Portability: You can request a machine-readable copy of your personal information for transfer to another service.
• Right to Object: You can object to our processing of your information for marketing purposes or based on legitimate interests.
• Right to Withdraw Consent: Where processing is based on consent, you can withdraw that consent at any time.

To exercise any of these rights, please contact our customer support team at [email protected]. We will respond to your request within 30 days. Some requests may require identity verification to protect your security.

8. Data Retention

kepo88 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements.

Specifically, we retain account information for the duration of your active account plus 7 years after account closure to comply with gaming regulations and tax laws. Transaction records are retained for 7 years to meet anti-money laundering requirements. Identity verification documents are retained for 7 years after account closure. Communication records are retained for 3 years. Marketing preference data is deleted immediately upon opt-out request.

After the retention period expires, personal data is securely deleted or anonymized so that it can no longer identify you.

9. International Data Transfers

kepo88 primarily serves Indonesian residents, but our infrastructure may involve international data transfers. Some of our service providers and servers may be located outside Indonesia. When we transfer data internationally, we ensure appropriate safeguards are in place, including standard contractual clauses, adequacy determinations, or other approved transfer mechanisms to protect your information.

All international transfers comply with applicable data protection laws and maintain the same level of security as data stored within Indonesia.

10. Children's Privacy

kepo88 services are strictly for adults aged 21 and older. We do not knowingly collect personal information from individuals under 21 years of age. If we discover that we have inadvertently collected information from someone under 21, we will immediately delete that information and close the associated account.

Parents or guardians who believe their child has provided information to kepo88 should contact us immediately at [email protected] so we can remove the information and close the account.

11. Changes to This Privacy Policy

kepo88 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by posting the updated policy on our website with a new "Last Updated" date at the top of this page.

We may also notify you of significant changes via email or through a prominent notice on the kepo88 platform. Your continued use of kepo88 services after changes are posted constitutes acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how kepo88 handles your personal information, please contact us through any of the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 through your kepo88 account dashboard
• WhatsApp Support: Available during business hours (8 AM - 10 PM WIB)

Our Indonesian-speaking customer support team will respond to privacy inquiries within 48 hours. For urgent security concerns, please contact us immediately via live chat.